Delivery Policy

Effective: 17 May 2026 · Last updated: 17 May 2026 · Version 1.0

Digital service. Plume Host provides shared web hosting, domain registrations, and related digital add-ons. There is no physical shipment, no postal carrier, and no tracking number. "Delivery" means electronic provisioning and the issuance of access credentials.

1. What "Delivery" Means at Plume Host

Because all our products are intangible, delivery consists of:

Activating the purchased service on our infrastructure.
Sending an order confirmation and a welcome email containing credentials and access links.
Making the service reachable through your client area at management.plume.host.

2. Delivery Times by Product

Product	Typical activation	Maximum activation
Shared hosting plan (Basic / Standard / Premium / Golden)	Within 5 minutes of confirmed payment	Up to 24 hours if manual review is triggered (fraud screen, large order)
Domain registration	Within 15 minutes of confirmed payment for most TLDs	Up to 72 hours for TLDs that require manual registry review
Domain transfer	Initiated within 1 hour; completion controlled by the losing registrar	Up to 7 days (registry-imposed transfer window)
SSL certificate (Let's Encrypt, free, AutoSSL)	Issued automatically within 24 hours after DNS points to our nameservers	Up to 72 hours if external DNS propagation is slow
Dedicated IP add-on	Allocated within 1 business day	Up to 2 business days
Migration assistance (when purchased)	Scheduled within 3 business days of receiving access credentials	Window agreed in writing with the customer

3. Order Confirmation and Provisioning Emails

You receive at least two emails for every order:

Order confirmation: sent immediately when the order is placed, with the invoice in PDF.
Welcome / provisioning email: sent once the service is active, containing your cPanel username, a temporary password (which you must rotate on first login), the cPanel URL, and links to the knowledge base.

If either email does not arrive within the maximum activation window in Section 2, please check your spam folder first, then contact hola@plume.host.

4. Delivery Failures and Re-Issue

If activation does not complete within the maximum window in Section 2, or you cannot access your service after delivery, you may:

Open a ticket from management.plume.host describing the issue.
Request a manual provisioning at hola@plume.host. We will respond within one (1) business day.
Request a refund under the Refund Policy if the failure cannot be resolved.

5. No Shipment, No Shipping Cost

Because nothing is shipped physically, no shipping or handling fee is ever charged. Any reference to "shipping" in payment-processor templates does not apply to Plume Host orders.

6. Service Availability After Delivery

Once activated, your service is subject to the uptime and maintenance terms in Section 8 of our Terms of Service. We target 99.9% monthly uptime. Scheduled maintenance is announced at least forty-eight (48) hours in advance through the client area and by email.

7. Account Access Channels

Client area: management.plume.host/clientarea.php — billing, tickets, services, domains.
cPanel: reached from the service detail page in the client area (Single Sign-On), or directly via the URL in the welcome email.
Support: tickets through the client area or email to hola@plume.host.

8. Geographic Scope

Plume Host serves customers in the United States and Latin America. We accept orders globally as long as applicable export-control and sanctions laws are respected. Delivery times in Section 2 are not affected by the customer's country, except where local registry or payment-processor screening adds latency.

9. Contact

Delivery questions: hola@plume.host

Plume Host LLC · 5830 E 2nd St, Ste 7000 #35042, Casper, Wyoming 82609, United States · EIN 36-5177229 · hola@plume.host