This Privacy Policy describes how Plume Host LLC ("Plume Host", "we", "us", "our") collects, uses, and shares personal information when you visit our websites, create an account, or use our services.
Files, databases, and emails you upload to your hosting account are stored on our infrastructure to deliver the service. We treat this content as confidential and do not inspect it except where strictly necessary to operate the service, investigate abuse, or comply with the law.
For purposes of California, Brazilian, Mexican, and similar disclosure laws, the categories of personal information we have collected in the prior 12 months are:
| Category | Examples | Source | Disclosed to | Retention |
|---|---|---|---|---|
| Identifiers | Name, email, mailing address, phone, IP address | You; automatic logs | Payment processors; infrastructure providers; tax authorities | Account lifetime + 7 years |
| Commercial information | Plan purchased, invoice history | You; our billing system | Payment processors; tax authorities | Account lifetime + 7 years |
| Internet / network activity | Access logs, user-agent, URLs | Automatic | Infrastructure providers; law enforcement on valid request | 30–90 days |
| Geolocation | Coarse location from IP | Automatic | Infrastructure providers | 30–90 days |
| Tax/identification numbers | VAT, RFC, CUIT, CPF when provided | You | Tax authorities; accountants | Account lifetime + 7 years |
| Customer content | Files, databases, emails you upload | You | Infrastructure provider for storage; law enforcement on valid request | Until you delete or terminate, + ~30 days residual + backup rotation |
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
We share data only with the following categories of recipients, and only as needed to deliver the service:
We require all sub-processors to maintain data-protection standards consistent with this policy. A current sub-processor list is available on request. We will notify customers by email or client-area announcement at least thirty (30) days before adding a new sub-processor that processes personal data.
Our servers and most of our processors are located in the United States. If you access our services from outside the United States, your information will be transferred to and processed in the United States and other jurisdictions where our processors operate. We rely on appropriate safeguards under applicable Latin American data-protection laws, including data-transfer agreements where required.
We protect personal information using technical and organizational measures appropriate to the risk, including HTTPS/TLS encryption in transit, encrypted credentials at rest, restricted access controls, and routine software updates. In the event of a personal data breach, we will notify affected customers and, where required by law, regulators without undue delay.
Depending on your location, you may have rights to access, correct, delete, port, or restrict our processing of your personal information, and to object to certain processing. You may also lodge a complaint with your local data-protection authority. To exercise rights, email hola@plume.host. We will respond within thirty (30) days. We will not discriminate against you for exercising any right.
If you are a California resident, you have the right to:
To submit a request, email hola@plume.host with subject "California Privacy Request". You may designate an authorized agent.
Under the Lei Geral de Proteção de Dados (Law No. 13,709/2018), you have the right to confirmation of processing, access, correction, anonymization or deletion of unnecessary or excessive data, portability, information about shared processing, revocation of consent, and to file a complaint with the ANPD (Autoridade Nacional de Proteção de Dados). Our Operator / Encarregado for LGPD matters can be reached at hola@plume.host.
Under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares, you have ARCO rights — Access, Rectification, Cancellation, and Opposition — as well as the right to revoke consent. Submit ARCO requests by email to hola@plume.host. You may also file a complaint with the INAI.
Customers in Argentina (Ley 25.326), Colombia (Ley 1581 de 2012), Chile (Ley 19.628 as amended), Uruguay, Peru, and other countries with personal-data laws have similar rights of access, correction, deletion, and objection. Submit requests by email to hola@plume.host.
Plume Host is directed at customers in the United States and Latin America. We do not target, market, or actively offer our services to data subjects in the European Economic Area, the United Kingdom, or Switzerland. We do not maintain establishments in these jurisdictions and do not appoint a representative under Article 27 of the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") or the UK GDPR.
If you reside in these jurisdictions and you choose, on your own initiative, to acquire our services, we will honor reasonable requests to access, rectify, erase, restrict, port, or object to processing of your personal information on a best-effort basis. Submit such requests by email to hola@plume.host. By using the service you acknowledge that your personal information will be transferred to and processed in the United States, and that Plume Host does not represent or warrant compliance with the EU GDPR, the UK Data Protection Act 2018, or the Swiss Federal Act on Data Protection ("revFADP"). Persons in those jurisdictions seeking a service provider subject to those frameworks should select a different provider.
We do not engage in automated decision-making, including profiling, that produces legal or similarly significant effects on individuals.
Our services are not directed to children. We do not knowingly collect personal information from children under thirteen (13) in the United States (per COPPA), under the age of consent established by the applicable Latin American country (typically 13–18), or under the equivalent age in any other jurisdiction. If we learn we have collected such information, we will delete it promptly.
Business customers who act as a controller of personal data of their own end users (e.g. agencies hosting client sites) may request a Data Processing Addendum by emailing hola@plume.host.
We may update this policy from time to time. Material changes will be announced via the client area or by email at least thirty (30) days before they take effect. The "Last updated" date at the top reflects the current version.
Plume Host LLC · 5830 E 2nd St, Ste 7000 #35042, Casper, Wyoming 82609, United States · EIN 36-5177229 · hola@plume.host
Plume Host LLC · 5830 E 2nd St, Ste 7000 #35042, Casper, Wyoming 82609, United States · EIN 36-5177229 · hola@plume.host